Data deletion

Effective October 29, 2026

How to disconnect Instagram and Facebook from MedDesk and delete the data we received through Meta. What that data is, is described in the privacy policy.

For clinics: disconnecting Instagram or Facebook

In MedDesk, open Settings → Messengers and click “Disconnect” on the Instagram or Facebook card. You can also do it on Meta's side: remove MedDesk from the connected apps in your Instagram or Facebook settings.

After you disconnect:

• we immediately stop receiving messages and delete the access token;
• messages that have not yet reached the clinic's computer are deleted from our server within 14 days at the latest;
• conversations already in MedDesk stay with the clinic.

To delete those conversations as well, together with their copy on our side, write to support@meddesk.kg from the clinic's email or phone number given in the contract. We will delete them within 30 days and let you know.

For people who wrote to a clinic

Your conversation with a clinic is kept by the clinic, so the clinic is the one that can delete your data — please contact it. If you do not know whom to contact, or the clinic does not respond, write to support@meddesk.kg with the clinic's name and your Instagram or Facebook account. We will pass your request on to the clinic and reply within 30 days.

If MedDesk was removed in Meta's settings

Meta notifies us, and we delete the data the same way as when the clinic disconnects in the program.